Information technology for tax administration

To provide context, this document includes a brief overview of the tax administration, including key objectives, functions, and business drivers. These are examined from an IT perspective to understand the value that technology provides. Based on this context, this document then describes and compares the spectrum of IT capability investment options, the advantages and disadvantages of different approaches, typical selection strategies, and the main factors that influence the IT selection process. Lessons learned are identified in several case studies. (Excerpt)