Operational review of the Research and Reference Service : final report

The performance since 10/85 of the Academy for Educational Development"s (AED) Research and Reference Services (R&RS) in serving A.I.D.

Kadec, Sarah T. · 1986

Abstract

and its clients is assessed. The report details R&RS" goals, its organization, the range of services it provides, and its value to A.I.D. A functional analysis reveals a number of problems hindering R&RS"s cost-effectiveness and responsiveness to user needs (e.g., duplication of efforts, excessive time spent in preparing request forms, failure to charge users) and provides recommendations to address these problems.

Connected topics

USAID3,476→

Classification

Document type: Evaluation Reports & Summaries
DEC type: Special Evaluation
Subject: Information management, systems and equipment
DEC terms: Government departmentsInformation disseminationInformation managementInformation servicesUSAID
Sponsoring organization: USAID. Bur. for Program and Policy Coordination. Center for Development Information and Evaluation (CDIE)
Authoring organization: Academy for Educational Development, Inc. (AED)
Language: English

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