Single window business process improvement guidelines and implementation guide : Jordan customs administration modernization program

It combines the content of the Single Window Business Process Improvement Handbook of April, 2008, with additional guidelines for effective preparation and implementation of a Single Window customs process. These guidelines are sourced from and are complementary to UN/CEFACT Recommendation Numbers 33, 34 and 35 for the Establishment of a Single Window process. They are intended to support the planning and establishment of a Single Window environment for international import-, export- and transit-related regulatory requirements. The content of the guidelines is drawn primarily from two World Bank publications: the "Customs Modernization Handbook and Customs Modernization Initiatives", and the "Customs Modernization Project Preparation and Implementation Guidelines". It is also drawn from a number of World Customs Organization publications, including the "Customs Capacity Building Strategy" and "Customs Capacity Building Diagnostic Framework." This documnent is not intended to replace the need for adopting sound project management principles, change management initiatives, and detailed project plans. Jordan Customs must take ownership of the execution of the procedural changes and technical tools required to support a successful implementation. (Author abstract)