Support to Papua New Guinea Power Limited on Data Management, Metering, and Customer Engagement

The project focuses on revisiting the processes of customer information survey and data cleansing. The objective of this training is to refresh PPL staff on the purpose, processes, and desired outputs for the customer information survey and data cleansing. The customer information survey is a crucial component of the project, aiming to collect actual customer and metering data directly from the field and verify existing Gentrack data. The survey will help PPL achieve a clean customer database, which is reliable, up-to-date, and accurate. This database will serve as an asset for ongoing and future business initiatives, including the implementation of Advanced Metering Infrastructure (AMI) and the upgrade of the Gentrack system. The survey will also provide a clear picture of the organization's strengths and weaknesses. The survey working group, comprising a dedicated, cross-functional team, will be responsible for implementing the survey and undertaking the database cleansing. The group will consist of the survey manager and team leads from back-office, inspection, and IT. The Port Moresby working group will be the first to start the data cleansing process, and the roll-out will be implemented in other centers. The customer information survey will focus on Large Power Users (LPUs), with a clear mandate to design and implement the survey and update the existing Gentrack customer database. The survey will collect customer details, distribution network information, metering point location, metering equipment, and tariff information. The data collection, verification, recollection, and database updates will be managed by a strong project management leader within the center. Internal coordination and awareness are essential prerequisites before starting the customer information survey. Operational activities may result in changes to customer information, which must be communicated through the survey working group. Prioritization and phasing of the survey will be achieved through customer segmentation, targeting LPUs, general supply customers, and industrial customers. The implementation of the customer information survey and data cleansing will involve several steps, including preparation and desk research. The roles and responsibilities of core staffing will be defined, with the manager overseeing overall planning, implementation, and supervision. The team leader from back-office will be responsible for research and analysis, database management, customer grouping, and site assignment. The team will also be responsible for record keeping, audit, tools, transport, staffing, and training.