Conceptualizing Service Delivery Approaches from a Systems Perspective

Over the past decade, the water, sanitation, and hygiene (WASH) sector has become increasingly aware that the planning and management of sustainable service delivery requires an understanding of the interconnected factors that either enable or hinder WASH services.

2021

Abstract

Service sustainability, therefore, hinges on the ability of local stakeholders to conceptualize and strategize service delivery approaches from a systems perspective. To assess shifts in stakeholder understanding of factor interactions, the Sustainable WASH Systems Learning Partnership (SWS) performed a rigorous analysis of key informant interviews conducted with water and sanitation service stakeholders over the project’s 5-year duration. This learning brief summarizes the study’s approach and findings, with lessons learned on how to improve stakeholders’ systems understanding within the WASH sector.

Connected topics

Conceptualizing Service Delivery Approaches from a Systems Perspective

Factors Driving Success in Collective Action Approaches to WASH

WASH and COVID-19 Longitudinal Data Collection Final Findings

Sustainable WASH Systems Learning Partnership End of Project Report

Annotated Bibliography of SWS Resources 2016–2021

Documents in this collection

Sustainable Water and Sanitation in Africa (SUWASA) – Final Report

USAID Global Water and Development Report FY 2017

Factors Driving Success in Collective Action Approaches to WASH

WASH and COVID-19 Longitudinal Data Collection Final Findings

Sustainable WASH Systems Learning Partnership End of Project Report

Annotated Bibliography of SWS Resources 2016–2021