Indonesia Environmental Services Program Ex-Post Evaluation – Executive Summary (Bahasa)

USAID is supporting a series of independent ex-post evaluations of USAID water, sanitation, and hygiene (WASH) activities to inform future USAID programming. This executive summary, translated from English into Bahasa, provides the key findings from the second evaluation in the series. It examines the sustainability of water utility capacity building, microcredit, and financial outcomes associated with the Indonesia Environmental Services Program (ESP) activity implemented by Development Alternatives Inc. (DAI) from December 2004 to March 2010. The results of the evaluation indicate that customer access to water utility connections and utility management improvements, gained through ESP, have largely been sustained since 2010. However, the sustainability of utility finance gains and customers’ microcredit product use were more mixed, with declines during the post-project period. Both facilitators and barriers associated with sustaining utility capacity-building efforts and financing are described in more detail in this executive summary. Download the evaluation (English) Download the evaluation brief (English) Download the executive summary (Bahasa) Watch a webinar presentation of the report: Sustaining Urban Water Utility Services A Look Back at USAID’s Indonesia ESP Activity