Institutionalizing microcomputers in developing bureaucracies : theory and practice from Kenya

Such is the thesis of this report, which is tested here using a three part framework to measure the significance of an application, the complexity of an application, and the administrative capacity required to support the technology. Computer applications can be significant for policy, administration, or both, and ranked accordingly. The complexity of an application depends on its configuration (enduser vs. systems) and its role (automate vs. informate). Combining the categories of role and configuration defines the strategy of use, which includes four types: enduser/automate, enduser/informate, system/automate, and system/informate. The third part of the framework, administrative capacity, has four components: policy, leadership, internal administration, and bureaucratic hygiene. This framework is then used to analyze computer applications in the Government of Kenya which represent the four strategies of computer use to determine the relative institutionalization of the technology. The study finds that the complexity of an application affects the degree of administrative capacity required to institutionalize the application. It concludes that critical applications, even if they are complex, are more likely to be institutionalized than simple applications which are not critical. (Author abstract)