Provincial waterworks authority : institutional development project

The project will consist primarily of comprehensive training at the central, regional, and plant levels. All 13 staff of PWA"s new Office of Manpower Development and Training (OMDT) will be trained in training methodology and in 7 subject areas of PWA need: supervision, plant O&M, leak detection, organizational development and team building, quality circles, public relations, and construction. Manuals will be developed in each and used in future training. Virtually all regional and plant-level personnel will receive training, updated by workshops and on-the-job training, in one or more of these areas. OMDT will coordinate all structured training and develop a Training Information System to monitor employee performance and identify training needs. Regular national and regional meetings will be held to discuss project implementation. Significant on-the-job training in corporate and engineering planning will be effected by preparing 5- and 10-year master plans for PWA finance, management, and manpower; annual operational plans at all 3 levels; 4 feasibility studies on least-cost alternatives to water source development, from which formalized feasibility procedures will be derived; and through corporate planning workshops for 5 Planning Division staff. Cost-saving water plant design criteria will be established (12 engineers will apply these in 6 plant projects), and used in training 40 regional design engineers. Relatedly, a pilot testing capability will be established by training 5 staff in research planning and equipping a laboratory. Construction guidelines and checklists will be developed, and used by 10 central level engineers in the plant projects and for training 25 regional construction supervisors. Innovative activities to expand coverage and increase revenue will be funded. Office policies and procedures will be developed, made available in a manual at all PWA levels, and used to train central and regional staff. A computerized billing system will be installed in the 4 areas of greatest customer concentration, a modest computerized stores records system installed in all PWA areas, and training provided to 30 regional administrators and 5 central procurement analysts. PWA will revise or develop and then test performance criteria for regional, plant, and central level personnel and will prepare a personnel manual. The project will complement World Bank, UNDP, German Agency for Technical Cooperation, and Japanese International Cooperation Agency activities.