Quality of health care in relation to cost recovery in Fiji : focus group study report

To accurately define the term "quality of care," an appraisal was conducted of consumer preferences to define general perceptions of quality care in Fiji health services, particularly in the public sector. Using the focus group technique over a 2-week period, the results of this appraisal are documented here. Nine focus group sessions were conducted. Recommendations are based on immediate, intermediate, and long-term actions that would act as catalysts for changes needed to induce patients to choose government health facilities when fees are instituted in the future. (Author abstract)