EpiC. QuickRes technical guide: a global online reservation and case management tool for HIV programs

Developed by FHI 360, QuickRes is an online application that enables members of the public to easily make reservations for health services using a smartphone, tablet, or laptop. The application uses the existing Online Reservation and Case Management App (ORA) software and provides clinic and program staff with functions for clinic appointment management and reporting, as well as case management for HIV-related care. QuickRes is designed to provide standard reservation and case management functions to multiple countries and programs, rather than requiring each country to adapt, host, and update its own ORA. The application allows HIV programs to rapidly bring outreach, case management, and clinic staff on board to engage clients virtually. QuickRes can also be used to mitigate COVID-19-related limitations to standard service delivery models. The application has several key functions, including outreach and sensitization, referral, and pre-appointment support and screening. Outreach and sensitization functions include easily monitoring online outreach and marketing efforts, risk screening, tailored service recommendations, violence screening and service linkage, and outreach microplanning. Referral functions include COVID-19 screening, booking appointments for services, online peer referral, and online client referrals. Pre-appointment support and screening functions include pre-appointment support, manage client flow, telemedicine, client appointment management, reassign appointments, and decentralized service delivery. These functions enable outreach and clinic staff to view client appointment records, provide reminders and reschedule appointments, manage client volume and flow, and refer clients to other providers for specific services. QuickRes is accessible at https://quickres.org and is designed to be used by HIV programs in multiple countries. The application is made possible by the generous support of the American people through the United States Agency for International Development (USAID) and the U.S. President’s Emergency Plan for AIDS Relief (PEPFAR).