Informe de Auditoría de Sistemas de Gestión

The organization's main office is located at 15 Avenida 15-16, Zona 1, Ciudad de Guatemala, Guatemala. The institution has multiple permanent sites, including 8a Avenida 10-67, Zona 1, Guatemala, Guatemala, where adquisición de bienes y servicios, gestión de pagos, Recursos Humanos, and Apoyo Informático activities are carried out. The auditoría de sistemas de gestión was conducted to determine the conformity of the organization's system of management with the requirements of the ISO 9001:2015 standard. The audit team consisted of Mario Ernesto Cerna as the auditor líder, Sergio Cardona as the auditor, and no experto técnico. The audit was conducted from April 2 to 14, 2018, with a total of 9 days of audit. The objectives of the audit were to determine the conformity of the system of management with the requirements of the ISO 9001:2015 standard, to determine the capacity of the system of management to ensure that the organization complies with the legal, regulatory, and contractual requirements applicable to the scope of the system of management, and to determine the effectiveness of the system of management to ensure that the organization has reasonable expectations with regard to the fulfillment of the specific objectives. The audit activities included the evaluation of the organization's system of management, including the processes and procedures established by the organization to comply with the requirements of the ISO 9001:2015 standard. The audit team verified the capacity of the organization to comply with the legal, regulatory, and contractual requirements applicable to the scope of the system of management. The audit team identified several areas of improvement, including the need to improve the design and development of products and services, to improve the management of resources, and to improve the effectiveness of the system of management. The audit team also identified several strengths, including the creation of the Unidad de Atención Integral, the delito de la Extorsión, the creation of new fiscalías, the analysis of information, the increment of personal, the mejora en DashBoard, the delito de la Extorsión, the mensajería, the clima organizacional, the seguridad ocupacional, the nuevas plazas, and the mallas curriculares. The audit team concluded that the organization's system of management is in conformity with the requirements of the ISO 9001:2015 standard, and that the organization has the capacity to comply with the legal, regulatory, and contractual requirements applicable to the scope of the system of management. The audit team also identified several areas of improvement and made recommendations for improvement. The audit team concluded that the organization's system of management is effective in ensuring that the organization has reasonable expectations with regard to the fulfillment of the specific objectives. The audit team also identified several areas of improvement and made recommendations for improvement. The audit team concluded that the organization's system of management is effective in ensuring that the organization has reasonable expectations with regard to the fulfillment of the specific objectives. The audit team also identified several