TETRA TECH ARD, INC.
The administrative procedures manual for the Bashkia Fier was prepared for review by the United States Agency for International Development (USAID) as part of the Local Government Project (PLGP).
2016 · 272 pages

Abstract
The manual was developed by the Institute of Public and Private Policies (IP3) in collaboration with the Bashkia Fier and Tetra Tech ARD, a partner of IP3 for the planning component of the PLGP. The manual outlines the procedures for various administrative services provided by the Bashkia Fier, including the Directorate of General Resources and Human Services, the Directorate of General Public Works, the Directorate of General Taxes and Fees, the Directorate of General Planning and Territorial Development, and the Directorate of General Enforcement of Legislation. The manual is divided into six chapters, each covering a specific area of administrative services. Chapter 1 covers the procedures for submitting requests and complaints to the Bashkia Fier, while Chapter 2 outlines the procedures for informing citizens about the services provided by the Bashkia Fier. Chapter 3 covers the procedures for obtaining documents and certificates, while Chapter 4 covers the procedures for employment and job applications. Chapter 5 covers the procedures for tax and fee payments, while Chapter 6 covers the procedures for planning and territorial development. The manual also includes a preface written by the Mayor of the Bashkia Fier, Armando Subashi, which highlights the importance of improving the administrative procedures of the Bashkia Fier to provide better services to citizens. The manual is intended to provide a unified model for the provision of services to citizens, including those in the newly established administrative units. The procedures outlined in the manual are designed to improve the efficiency and transparency of the administrative services provided by the Bashkia Fier. The manual covers a range of topics, including the procedures for submitting requests and complaints, informing citizens about services, obtaining documents and certificates, employment and job applications, tax and fee payments, planning and territorial development, and the enforcement of legislation. The manual is intended to provide a comprehensive guide for citizens and officials of the Bashkia Fier on the procedures for accessing administrative services. The manual is the result of a collaboration between the Bashkia Fier, IP3, and Tetra Tech ARD, and is intended to support the implementation of the PLGP. The manual is a key component of the project's efforts to improve the administrative procedures of the Bashkia Fier and provide better services to citizens. The manual is divided into six chapters, each covering a specific area of administrative services. The chapters are: Chapter 1: Directorate of General Resources and Human Services Chapter 2: Directorate of General Public Works Chapter 3: Directorate of General Taxes and Fees Chapter 4: Directorate of General Planning and Territorial Development Chapter 5: Directorate of General Enforcement of Legislation Chapter 6: Directorate of General Economic Affairs Each chapter outlines the procedures for accessing administrative services, including the submission of requests and complaints, the provision of information, the issuance of documents and certificates, employment and job applications, tax and fee payments, planning and territorial development, and the enforcement of legislation. The manual is intended to provide a comprehensive guide for citizens and officials of the Bashkia Fier on the procedures for accessing administrative services. The manual is a key component of the project's efforts to improve the administrative procedures of the Bashkia Fier and provide better services to citizens.
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