Monthly Report #25: Change Management Task Order

The team maintained continuity of services to the client and its stakeholders. The TCMST continued discussions with the Foreign Operations and Strategy Team of the Office of Acquisition and Assistance (OAA) about a possible buy-in to the Task Order. The TCMST and OAA began developing a Scope of Work (SOW) that would provide Change Management (CM) services for the implementation of the Acquisition & Assistance (A&A) Strategy with a focus on initiatives surrounding culture change, informed by the results of a rigorous year-long employee stocktaking exercise following the Agency restructure. The TCMST provided coaching services to various clients, including the Bureau for Development, Democracy, and Innovation (DDI), the Center for Democracy, Human Rights, and Governance (DRG), the Program Office (PO), the Innovation, Technology, and Research (ITR) Hub, and the Center for Economics and Market Development (EMD). The team also facilitated workshops and training sessions to increase the CM competencies of staff in these clients. In November, the TCMST had biweekly meetings with the project Activity Manager for DDI to share updates regarding current and planned activities with TCMST buy-ins and DDI-wide activities. The team also attended the DDI Culture and Change Management Committee's (CCMC) meetings. The TCMST submitted a draft guide of best practices on establishing a hybrid working environment. This guide provides best practices on how to ensure equity and inclusion for both remote and office-based staff and to optimize collaboration in a hybrid working environment. The team collaborated with the Knowledge Management Specialist of the Center for Democracy, Human Rights, and Governance (DRG) to increase the CM competencies of DRG staff for the implementation of the Google/P Drive Project. The TCMST facilitated two events for DRG: a CM workshop with selected Digital Work Product points of contact (POCs) within DRG's teams and a CM training with senior leadership. The TCMST also worked with the Program Office (PO) to develop a Customer Service Charter. The team met with the PO Client Service Operations (CSO) Team Lead on November 8, 2021, to discuss next steps regarding the development of the CSO Team's Customer Service Charter. The TCMST provided coaching services to the Innovation, Technology, and Research (ITR) Hub, including a Senior Leadership SWOT Analyses Workshop, a Selected Staff SWOT Analyses Workshop, and Onboarding Feedback Sessions planning. The team also worked with the Center for Economics and Market Development (EMD) to plan an Economics Team Strategic Workshop and PCD Focus Group Discussions. The TCMST continued to develop a Scope of Work (SOW) with the Office of Acquisition and Assistance (OAA) to provide Change Management (CM) services for the implementation of the Acquisition & Assistance (A&A) Strategy. The team also provided coaching services to the OAA, including SOW Development. The TCMST's work with the clients and stakeholders in November 2021 focused on providing coaching services, facilitating workshops and training sessions, and developing a Scope of Work (SOW) with the Office of Acquisition and Assistance (OAA). The team's efforts aimed to support the implementation of the Acquisition & Assistance (A&A) Strategy and to increase the CM competencies of staff in the clients.