Quarterly Progress Report 6, October 1-December 31, 2020

The project's objective is to improve operational performance and achieve full cost recovery and financial sustainability. The IWSSTA Activity is implemented by Tera Tech, under the Making Cities Work (MCW) Indefinite Delivery Indefinite Quantity Contract (IDIQ) Contract No. AID-AOA-I-14-00059. The project is funded by the United States Agency for International Development (USAID). The project's scope includes four outcomes: Asset Management, Quality of Service, Cost Recovery, and Operational Efficiency. The project's progress is reported quarterly, with the latest report covering the period from October 1 to December 31, 2020. During this period, IWSSTA carried out several activities, including: * Conducting an assessment of software for asset management and providing recommendations * Training staff in asset management systems * Holding meetings to discuss the concept structure for the business plan production in Luxor, Sohag, and Assiut water companies * Preparing a Demand Management Zone in Luxor to measure non-revenue water (NRW) * Launching the procurement process for the central laboratory in Assiut * Launching Expression of Interest documents for Laboratory Information Management System (LIMS) * Preparing training on the International Organization for Standardization (ISO) * Presenting the Internal functions to each water company * Upscaling Customer Billing Approach (CBA) in Assiut and Minia * Carrying out pilot CBAs in Qena and Luxor * Carrying out a survey on bulk production meters to ensure they give reliable results * Preparing training for energy efficiency audits The project has also been affected by the COVID-19 pandemic, with IWSSTA implementing measures to mitigate the impact of the virus. The project has also prepared the Year 2 Work Plan and submitted it to USAID for approval. The project's progress is reported in Annex 1, which provides information on activities carried out with partner WWCs during the reporting period. The report also includes a table of contents, acronyms and abbreviations, and an executive summary. The project's objective is to achieve full cost recovery and financial sustainability, and the project's progress is reported quarterly. The project's scope includes four outcomes: Asset Management, Quality of Service, Cost Recovery, and Operational Efficiency. The project's progress is reported in the quarterly progress report, which covers the period from October 1 to December 31, 2020. The report includes information on the project's activities, progress, and challenges. The project's progress is reported in the quarterly progress report, which