USAID Staff Care Employee Assistance and Resilience Services Contract FY19-Q2 Report

In addition, there were 1,520 logins to the Staff Care website. SCSC served 647 staff in 8 Missions, providing individual/group counseling, critical incident response, and organizational resilience team engagements as needed. SCSC also served 20 staff in 1 Washington team to build organizational resilience and team cohesion. Implementation of SCSC services resulted in 553 work days saved, valued at $180,912, and helped improve individual and team performance, stress, resilience, wellbeing, job satisfaction, morale, and commitment to USAID. During Q2, the SCSC closed for one week to move from the Homer Building to the Ronald Reagan Building, B3.6-L. Feedback from several EAP counseling clients indicated concerns about the reduced confidentiality and lack of soundproofing in the new facility. SCSC is working with USAID to improve soundproofing. The top 5 concerns for counseling clients were workplace stress, personal stress, anxiety/panic, low/fluctuating mood, and financial issues. The primary reasons for emergency backup care were travel/TDY, managing high stress, change, and uncertainty, and improving team cohesion, communication, and trust. USAID Missions supported in FY19-Q2 included Afghanistan, Central Asia/USAID Regional Office in Kazakhstan, Ethiopia, Haiti, Mozambique, OFDA/DART Venezuela teams in Costa Rica and Colombia, Pakistan, Regional Syria Platform/Syria Humanitarian Crisis Response Teams, South Sudan, and West Bank and Gaza. Key outcomes of SCSC services included participants completing evaluation surveys, which showed a high percentage of respondents agreeing or strongly agreeing that they experienced improvement or expected to see improvements in personal wellbeing and performance, morale, and commitment to USAID due to Staff Care services. The SCSC provides customized team-based support in response to requests for Staff Care support from Missions, Bureaus, Independent Offices, and sub-teams to support organizational resilience and wellbeing. Organizational resilience is fostered primarily through organizational resilience (OR) engagements that include workplace assessment, facilitated team retreats focused on improving team cohesion and resilience, as well as leadership development and capacity building. The SCSC provided resilience capacity building for 155 individuals, including workshops for staff after the government shut-down, a pre-deployment workshop for OAPA, and resilience capacity building and consultations for 39 managers. SCSC also provided EAP counseling for 134 individuals/couples to address stress, low/fluctuating moods, anxiety/panic, and performance issues, and provided EAP support during a sexual assault presentation for 15 OFDA/SOS staff. The SCSC provided wellness education and activities for 513 individuals and work-life services for 168 individuals to address legal and financial issues, dependent care, work and life effectiveness, health and wellness, and emergency backup care. The SCSC served 647 staff in 8 Missions, providing individual/group counseling, critical incident response, and organizational resilience team engagements as needed. SCSC also served 20 staff in 1 Washington team to build organizational resilience and team cohesion. The SCSC provided resilience capacity building for 155 individuals, including workshops for staff after the government shut-down, a pre-deployment workshop for OAPA, and resilience capacity building and consultations for 39 managers.