Case Management Information Systems Governance Guidelines

The guidelines aim to strengthen CMIS governance, ensuring that CMIS development, implementation, and use strategies are aligned with national child protection and care policies. CMIS is a digital tool used by social service workforce members to facilitate case management through data capture, storage, and processing. The system supports core steps in the case management process, including registration of child profiles, assessments, task scheduling, and data sharing with collaborating agencies. CMIS produces data used to generate longitudinal indicators and dashboards, providing insights for childcare initiatives. A good governance approach is critical for CMIS success, ensuring that the system delivers functionality and services aligned with national policies and current needs. Strong governance practices involve leadership and coordination, policy and planning, and resource mobilization. Key components of CMIS governance include leadership and coordination, policy and planning, data, ICT, and resource mobilization. Leadership and coordination involve establishing a CMIS governance structure, defining roles and responsibilities, and ensuring effective communication among stakeholders. Policy and planning involve developing and implementing CMIS policies, understanding the legal environment, and strengthening the policy environment for CMIS. Data governance involves adopting and implementing data governance protocols, developing a CMIS data quality assurance plan, and promoting data sharing and interoperability. ICT governance involves developing and adopting ICT governance protocols, adopting best practices in systems development and implementation, and promoting CMIS interoperability. Resource mobilization involves establishing accountability mechanisms, mobilizing resources, and ensuring financial sustainability. A CMIS governance maturity model provides a framework for assessing and improving CMIS governance practices. The CMIS governance maturity model consists of five levels, each representing a different stage of maturity. The model provides a roadmap for strengthening CMIS governance, enabling organizations to assess their current level of maturity and develop strategies for improvement. By implementing the guidelines outlined in this document, organizations can ensure that their CMIS is governed effectively, delivering functionality and services that meet the needs of children and families.