CUSTOMER INFORMATION SYSTEM (CIS) APPLICATION USER MANUAL Volume I “Super User”

The manual is produced by the USAID Power Distribution Program and is dated January 2015. The CIS application is designed to manage customer information and billing schedules for power distribution companies. The application is accessible through a web-based interface, and users must have a valid login ID and password to access the system. The manual provides detailed instructions for user administration, including adding, updating, and deleting users. It also covers roles and permissions, allowing administrators to assign specific roles to users and control their access to the system. System setup is another critical aspect of the manual, which includes configuring common buttons for all entry forms and setting up reference tables for companies, circles, divisions, sub-divisions, grid stations, transformers, feeders, classification codes, ED codes, and cash collection units. The manual also covers billing schedules and tariffs and rates, including tariffs codes, tariff code lists, and field descriptions. The CIS application is designed to facilitate efficient and accurate billing and customer management for power distribution companies. The manual is divided into several sections, including user administration, roles, system setup, reference tables, billing schedules, and tariffs and rates. Each section provides detailed instructions and field descriptions to ensure that users can effectively manage the CIS application. The CIS application is a critical tool for power distribution companies, and the manual provides a comprehensive guide for managing the application. The manual is designed to be user-friendly and easy to follow, making it an essential resource for anyone responsible for managing the CIS application. The USAID Power Distribution Program is responsible for producing the manual, and it is made possible through the support of the American people provided by the U.S. Agency for International Development (USAID). The opinions expressed in the manual are those of International Resources Group and do not necessarily reflect the views of USAID or the United States Government. The manual is a valuable resource for power distribution companies, providing a comprehensive guide for managing the CIS application. It is designed to facilitate efficient and accurate billing and customer management, ensuring that power distribution companies can provide reliable and efficient service to their customers.