eHealth Pilot in Bangladesh

The Monitoring and Troubleshooting Officers (MTOs) visited each FW twice in July, covering a total of 297 FWs in Sylhet and Chittagong. During these visits, the MTOs helped FWs with eToolkits and eLearning courses, and collected assessment sheets. However, by the end of July, all FWs had completed the courses and scored above 85%, resulting in no assessment sheets being submitted. The MTOs provided troubleshooting services to FWs, resolving issues such as eToolkit icon missing on desktop, keyboard not working, and netbook freezing. In Sylhet, a total of six FWs required troubleshooting services, while in Chittagong, five FWs required assistance. The majority of complaints in Chittagong came from the Patia upazila, while in Sylhet, half of the complaints originated from South Surma. In addition to troubleshooting services, the MTOs also visited FWs to provide basic maintenance and repair services. Two netbooks from Sylhet and two from Chittagong were brought back to Dhaka for repair due to issues such as broken displays, malfunctioning USB ports, and power supply button not working. The manufacturer's warranty covered all but one of the netbooks, which was repaired and returned to the FW within 17 days. The orientation for NHSDP staff took place from July 28 to 31, covering 33 participants from 14 clinics under three Partner NGOs. The training was held in Chittagong and Sylhet, and included sessions on the eToolkit and eLearning courses. The offline versions of the eToolkit and eLearning courses were installed on the laptops of trained counselors, and all existing PCs in the head offices were installed with the eToolkit and eLearning courses. The monthly monitoring visit by the Dhaka team took place from July 6 to 8, with the goal of facilitating the pilot implementation, making improvements to the ongoing intervention, and documenting experiences for learning and sharing. The visit included field log activities such as FGDs, KIIs, counseling session observations, and interviews with clients. The participants of these activities were selected based on specific criteria, which can be found in the monthly monitoring report. Overall, the eHealth Pilot in Bangladesh made significant progress in July 2013, with FWs becoming more comfortable using the netbooks and looking for information. However, challenges remained, particularly with regards to the small screens on the netbooks and the need for FWs to carry EPI materials and supplies during EPI sessions.