USAID
The Single Electronic Window (SEW) in Mozambique was implemented to streamline automated customs programs and meet international agreements and standards.
2013 · 44 pages

Abstract
The system was designed to tie together entire stakeholder and client trading communities nationally and internationally. The SEW system was ambitious and required significant investments in equipment, infrastructure, and training to ensure capacity, stability, and access. The SEW system was developed to facilitate importation and exportation processes, including sea and air modes. The system involves a series of steps, including documentation submission, physical scanning, and clearance processing. The SEW system also includes a mapping process to identify and address potential issues and bottlenecks. The current implementation of the SEW importation and exportation modules has shown both successes and challenges. The roll-out of the system has been successful in some areas, such as the development and deployment of the system, but has faced slowdowns and costs in other areas, such as the implementation of the air mode and land borders modules. A study was conducted to evaluate the impacts of the SEW system in Mozambique, quantify the effects, and provide recommendations for improvement. The study aimed to identify teething problems and systemic issues, and to provide practical and supportable suggestions for implementation. The study was also used to advocate for changes in the system and to implement recommendations made by the consultant. The study found that the SEW system has improved the efficiency of customs clearance processes, reduced the time and cost associated with importation and exportation, and increased the transparency and accountability of the customs process. However, the study also identified several challenges and recommendations for improvement, including the need for further training and capacity building, the development of a more user-friendly interface, and the implementation of a more efficient and effective payment system. The SEW system has also been evaluated in terms of its impact on doing business in Mozambique. The World Bank Group's Doing Business in Mozambique report found that the SEW system has improved the efficiency of customs clearance processes, reduced the time and cost associated with importation and exportation, and increased the transparency and accountability of the customs process. However, the report also identified several challenges and recommendations for improvement, including the need for further training and capacity building, the development of a more user-friendly interface, and the implementation of a more efficient and effective payment system. The SEW system has also been evaluated in terms of its impact on trade facilitation in Mozambique. The system has improved the efficiency of customs clearance processes, reduced the time and cost associated with importation and exportation, and increased the transparency and accountability of the customs process. However, the system also faces several challenges and limitations, including the need for further training and capacity building, the development of a more user-friendly interface, and the implementation of a more efficient and effective payment system. Overall, the SEW system in Mozambique has shown significant potential for improving the efficiency and effectiveness of customs clearance processes, reducing the time and cost associated with importation and exportation, and increasing the transparency and accountability of the customs process. However, the system also faces several challenges and limitations that need to be addressed in order to fully realize its potential.
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