RAMP UP EAST 2012 Municipal Internal Capacity and External Satisfaction Surveys REPORT OF RESULTS: CITY OF ASADABAD

The survey aimed to assess the city's internal capacity and external satisfaction with municipal services. The program was sponsored by the United States Agency for International Development (USAID) and implemented by Development Alternatives Inc. (DAI). The survey results indicate that the City of Asadabad has a population of approximately 20,000 people, with a significant proportion of residents living in poverty. The city's municipal government has a total staff of around 150 employees, with a mix of permanent and contract staff. The municipal organization chart was created in 2011, and the city master plan was written in 2009. The survey found that the city's internal capacity is limited, with a lack of skilled staff and inadequate infrastructure. The municipal government faces challenges in providing basic services such as water supply, sanitation, and waste management. The city's public works capacity is also limited, with a lack of equipment and maintenance facilities. However, the municipal government has made efforts to improve its capacity, including the creation of a municipal procedures manual and a systematic filing system for public works. The survey also assessed the city's external satisfaction with municipal services. The results indicate that residents are generally dissatisfied with the quality of services provided by the municipal government. The survey found that 70% of residents reported that they are not satisfied with the quality of water supply, while 60% reported that they are not satisfied with the quality of sanitation services. However, the survey also found that residents are generally satisfied with the municipal government's efforts to improve services, with 80% reporting that they are satisfied with the government's efforts to provide basic services. The survey results also indicate that the municipal government has made efforts to improve its financial management capacity. The government has implemented a general ledger system and conducts regular financial audits. However, the survey found that the municipal government faces challenges in managing its finances, including a lack of skilled staff and inadequate infrastructure. The survey results provide a comprehensive assessment of the City of Asadabad's internal capacity and external satisfaction with municipal services. The results highlight the challenges faced by the municipal government in providing basic services and improving its capacity. However, the survey also found that the municipal government has made efforts to improve its capacity and provide better services to residents. The municipal government's public finance capacity is also limited, with a lack of skilled staff and inadequate infrastructure. However, the government has implemented a general ledger system and conducts regular financial audits. The survey found that 80% of residents reported that they are satisfied with the municipal government's efforts to provide basic services, while 70% reported that they are not satisfied with the quality of water supply. The survey results also indicate that the municipal government has made efforts to improve its public works capacity. The government has implemented a systematic filing system for public works and conducts regular maintenance of public works facilities. However, the survey found that the municipal government faces challenges in providing basic services, including a lack of equipment and maintenance facilities.