To-Be Business Process Maps for Continuing Professional Development and Relicensing

The project, led by Abt Associates, has a five-year duration and a budget of $209 million. LHSS works with partner countries and local stakeholders to reduce financial barriers to care and treatment, ensure equitable access to essential health services, and improve the quality of health services. The project's primary objective is to build local capacity to sustain strong health system performance, supporting countries on their journey to self-reliance and prosperity. To achieve this goal, LHSS focuses on reducing financial barriers to care and treatment, ensuring equitable access to essential health services, and improving the quality of health services. The project's scope includes developing and implementing sustainable health financing mechanisms, strengthening health system governance, and improving the quality of health services. In Jordan, LHSS is working with the Ministry of Health and other stakeholders to develop and implement a Continuing Professional Development (CPD) Relicensing System. The system aims to ensure that healthcare providers in Jordan meet the required standards for professional development and relicensing. The CPD Relicensing System consists of five business processes: CPD-Provider Accreditation Process, CPD-Activity Accreditation Process, CPD-Activity Reporting Process, CPD-Requirement Completion Certificate Process, and CPD-Based Relicensing Process. These business processes are designed to be implemented as paper-based or computer-based systems, providing a common platform for collaboration among all stakeholders of the CPD-Relicensing system. The system is based on the Health Professional License Renewal Bylaw Number 46, which was developed and published by the Government of Jordan in 2018. The bylaw requires all licensed healthcare providers in Jordan to complete a required number of CPD hours every five years to renew their practice licenses. The CPD Relicensing System stakeholders include the National CPD Committee, the Councils (HHC, JMC, JNC) as accreditors of CPD-Activities, CPD-Providers of activities and programs, LPHID Licensing/Relicensing section at MOH, and healthcare professionals (HCPs). These stakeholders collaborate using the five business processes mentioned earlier, which were mapped and their profiles defined as part of the LHSS project. The management aspects of the To-Be business processes were also developed, including business objectives, risks associated with the objectives, key risk controls, measures of success, IT Infrastructure, communication, budget, and quality control. The LHSS project aims to support the implementation of the CPD Relicensing System in Jordan, ensuring that healthcare providers meet the required standards for professional development and relicensing.