Mozambique Mobile Access and Usage Study Computer-Assisted Telephone Interview (CATI) Survey Results

AID-OAA-A-12-0073. The content and views expressed in this publication do not necessarily reflect the views of the United States Agency for International Development or the United States Government. The study objectives were to assess the extent of mobile access and usage in Mozambique, identify barriers to mobile access, and evaluate the effectiveness of mobile-based interventions. The study approach and methodology involved a Computer-Assisted Telephone Interview (CATI) survey of a representative sample of the Mozambican population. The survey results showed that the majority of respondents had access to mobile phones, with 83% of the sample owning a mobile phone. The most frequently used services for contacting others were voice calls, followed by SMS and mobile money. The survey also found that the majority of respondents had accessed the internet in the last year, with 71% of the sample having done so. The study identified several barriers to mobile access, including cost, lack of knowledge, and limited availability of mobile services. The survey results also showed that the majority of respondents had used mobile money, with 63% of the sample having done so. The most frequently used services for mobile money were airtime top-up and bill payments. The study concluded that mobile access and usage are widespread in Mozambique, with the majority of the population owning a mobile phone and using mobile services. However, barriers to mobile access remain, including cost and limited availability of mobile services. The study recommended that mobile-based interventions should be designed to address these barriers and improve access to mobile services for marginalized populations. The study also found that the majority of respondents had a positive experience with the CATI survey, with 85% of the sample rating the survey as good or excellent. The survey results showed that the majority of respondents had a good understanding of the survey questions and were able to provide accurate responses. The study's findings have implications for the design and implementation of mobile-based interventions in Mozambique. The study's results suggest that mobile-based interventions should be designed to address the barriers to mobile access and improve access to mobile services for marginalized populations. The study's findings also highlight the importance of conducting regular surveys to monitor mobile access and usage in Mozambique. The study's methodology involved a CATI survey of a representative sample of the Mozambican population. The survey was conducted in two stages, with the first stage involving a baseline survey and the second stage involving an endline survey. The survey results were analyzed using descriptive statistics and regression analysis. The study's results are presented in several tables and figures, including tables on call statistics, demographic characteristics, and mobile access and usage. The study's results also include figures on the survey stages, call outcomes, and interview language per province.