Quarterly Report FY23-Q1: Option Year 4-Extension

Notable events included a Staff Care Open House in October, the start of free seasonal flu vaccines in the Ronald Reagan Building (RRB) Health Unit in November, and a new monthly series launched in December called Staff Care Lunch & Learn to introduce employees to different Staff Care services. In addition, four new Wellness partnerships launched in November with organizations that focus on reproductive health, (peri)menopause, breast health, and diabetes. SCSC support included sharing information about Staff Care services with 3,971 staff through the monthly Staff Care Today newsletter and Staff Care Scoop events calendar, Staff Care overviews, SCSC Call Center, Staff Care Champions Network, Staff Care Open House, and the new Lunch & Learn series. SCSC also provided three broad areas of programming: support for individuals, support for Missions and Washington operating units, and proactive Agency-wide support for USAID employees and their family members. During the first quarter, SCSC provided support for 188 individuals through EAP counseling, Wellness and Work-Life services, Leadership Consultations, and Manager Assist. Support for individuals included 124 individuals/couples located in 22 Missions and the U.S. who began counseling, generating 138 new counseling cases with 336 presenting issues. Counselors conducted 704 counseling sessions. Additionally, 56 individuals received Work-Life advice/referrals in 67 cases to get support for 77 issues, and 4 individuals began Work-Life and Wellness coaching, with new and existing clients engaging in 22 coaching sessions. Furthermore, 2 leaders in 2 Missions received Organizational Resilience (OR) Leadership Consultations to improve leadership and management effectiveness and strengthen team cohesion and collaboration, and 2 managers in 2 Missions used Manager Assist to help them identify ways to address employee issues and workplace incidents. In support of operating units, SCSC supported a total of 1,157 staff in 28 engagements with different operating units, including 635 staff in 8 Missions and at the FSN Conference and 522 staff in 4 B/IOs and 4 other groups. This included 672 staff in 5 Missions and 4 Bureaus, 311 staff in 2 Missions, 2 B/IOs, and members of the RISE Leadership Seminar, and 174 staff in 1 Mission and 1 B/IO who received support from the EAP team. Agency-wide support included webinars on caring for caregivers, financial issues, parenting, mental health, individual and organizational resilience, wellness, and work-life balance, as well as the Caregiver Action Employee Network Program (CAN), the Parent Encouragement Program (PEP), two wellness challenges, an online Resilience Toolkit, in-person and virtual fitness programs, flu shots, a lactation program, and the People.Animals.Love. (PAL) Therapy Dog Program. A total of 5,148 people participated in these 9 programs in FY23-Q1. The top five concerns for counseling clients were family/relationship concerns, legal issues, emotion regulation, daily living, and financial issues. The top five concerns for Work-Life clients were workplace concerns, family/relationship concerns, daily living, stress, and adjustment/change. The top five concerns raised during all calls to the Call Center were workplace stress, conflict at work, personal stress, anxiety/panic, and low mood. Key themes for Mission/Washington engagements included work overload and insufficient staffing, inadequate/insufficiently trained leaders, high number and frequency of changes, overly bureaucratic and dysfunctional processes, and COVID fatigue and pivots to telework. Participants who completed evaluation surveys reported improvements in a variety of well-being indicators, including personal well-being, stress levels, effectiveness at work, morale, belief that USAID cares about its employees, and commitment to USAID. An average of 95% of individuals who completed an evaluation survey were satisfied with the service they received, and 99% were satisfied with SCSC counselors/facilitators/trainers who provided the services. SCSC EAP counseling, Work-Life and Wellness coaching, and Work-Life referral services resulted in an estimated 293 workdays saved, valued at $95,643.