Performance Management Plan for Water Supply System Jacobabad

The program's objective is to develop a Performance Management Plan (PMP) that will enable monitoring of progress, effectiveness, and impact. The specific objectives of this consultancy include developing KPIs for the Jacobabad Water Supply Scheme and a Monitoring and Reporting Framework for the KPIs. The water supply system in Jacobabad has a long history, dating back to the 1840s when Brig General John Jacob constructed a water supply scheme for the town. The system was later upgraded in the early 1960s by the Public Health Engineering Department (PHED). However, the municipal services in Jacobabad, including the water supply system, were in poor condition until the early 2000s. A multi-million dollar drinking water treatment plant and primary distribution system was inaugurated in 2005, but operations reverted to the Tehsil due to limited capacity and financing. The MSP-S program aims to improve the water supply system in Jacobabad by establishing household connections and upgrading the system. The program's KPIs will be used to monitor progress, effectiveness, and impact. The KPIs will be developed based on a three-stage methodology, which includes a pre-consultation stage, a consultation stage, and a post-consultation stage. The pre-consultation stage involved a thorough desk review of project documents, USAID guidelines, WHO guidelines, Sustainable Development Goals (SDGs), and the Public-Private Partnership (PPP) Guide and Toolkit of the Govt of Sindh. The consultant also conducted field consultations with stakeholders to fine-tune the list of identified KPIs. The consultant triangulated field information with secondary information to prepare KPIs and relevant frameworks. The findings of the secondary review and field consultations revealed four performance areas to develop KPIs: service delivery, user satisfaction, operational fitness, and resource generation. The desk review revealed that it is crucial to measure user satisfaction, operational fitness, service delivery, and resource generation to monitor the performance of any water services. The sub-indicators on these areas were identified from source documents reviewed in the pre-consultation session. The consultation and Key Informant Interviews (KIIS) with stakeholders revealed important aspects aligned to the indicators studied in the desk review. The interviews and consultation provided justification for monitoring water services regarding end-user experiences, operational fitness, and billing management. The discussion with stakeholders also revealed possible challenges against monitoring each indicator, which can be utilized for planning and designing purposes for the project team. The Performance Management Framework of MSP-S includes four performance areas: service delivery, user satisfaction, operational fitness, and resource generation. Each KPI is explained in this section, and the subsequent section proposes a plan for data collection and reporting on these KPIs. The four performance areas include: A. Service Delivery: This area includes KPIs related to the provision of water services, such as water production, consumption, quality, distribution, and maintenance. B. User Satisfaction: This area includes KPIs related to user satisfaction, such as water production, consumption, quality, distribution, and maintenance. C. Operational Fitness: This area includes KPIs related to the operational fitness of the water supply system, such as mean time to repair (MTTR), equipment availability, and maintenance records. D. Resource Generation: This area includes KPIs related to resource generation, such as revenue collection, billing efficiency, and customer satisfaction. The KPIs will be used to monitor progress, effectiveness, and impact of the MSP-S program. The program's objective is to establish a robust KPI framework that will enable decision-makers to make informed decisions and improve the water supply system in Jacobabad.